On 14th June 1997, our previous Managing Director, Michael Berry, was awarded the O.B.E. for services to training and tourism in Cumbria. Twenty years later, English Lakes strives to continue that legacy of

Michael Berry, previous English Lakes Managing Director

training within the industry. An important part of recognising the achievements of our employees is our quarterly Service Awards Lunches, attended by the entire Board of Directors. This is an opportunity to say thank you to team members for their previous twelve months service, and to present English Lakes vouchers and other significant +1 awards for service that goes above and beyond expectations.
The most recent Service Award Lunch was held at The Midland, and we’ve shared a few of the photos and comments from the event below.

Recruitment for the newly refurbished Low Wood Bay has gathered pace, but we thought you’d be interested to meet some of the team responsible for taking our customer care standards to the next level.
Nevil Jeffery, General Manager of Low Wood Bay tells us about his career in hospitality. (more…)

A special day in the English Lakes calendar, 24th March was when we announced the winners of our 2016 Employees of the Year. Directors and nominees attended a beautiful lunch at Lancaster House, eager to have the winners of seven different categories, including the prestigious MRWB Award, announced. A short citation taken from the nominations was read, and the winners received certificates and champagne.


January is Be Kind to Food Servers month and at Waterhead, we want to pay tribute to a great restaurant and bar team who work tirelessly every day of the year to go the extra mile, and be kind to our guests.


Guests at English Lakes Hotels, Resorts and Venues always find either Sam the Dog or Boris the Boar waiting to greet them in their bedroom at the hotels. These cuddly toys are there to welcome our junior guests, but can also be purchased and taken home. They have found their way all around the world – you may even have seen Sam’s exploits in space!

Sam the dog on the edge of Space

Sam the dog on the edge of Space


English Lakes have been privileged to support the work of Brathay Trust over the years and are delighted to be hosting their 70th Anniversary Ball in November 2016 at Low Wood Bay.


Brathay Hall


Delighted! Two awards in two weeks. First, English Lakes scoops a prestigious national Family Business of the Year Award, then Waterhead is crowned Large Hotel of the Year by Cumbria Tourism.

CUMBRIA TOURISM AWARDS 2016 --- Large Hotel of the Year winner - Waterhead Hotel, Ambleside. (l-r) Justin Moorhouse, Matt Stanaway, Anthony Sutcliffe, and award sponsor Richard Andrew of Armstrong Watson. // Annual award ceremony from Cumbria Tourism celebrating the best in the county's tourist attractions. Held at Cartmel Racecourse and hosted by comedian Justin Moorhouse. Wednesday 22nd June 2016. HARRY ATKINSON

(l-r) Justin Moorhouse, Matt Stanaway, Anthony Sutcliffe, and award sponsor Richard Andrew of Armstrong Watson. Photo Credit: Harry Atkinson


Sam the dog, our mascot has been to some lovely venues around the Lake District, but this adventure is taking  ‘day out’ to a whole new dimension! Here is the full story about this ambitious project to send Sam in to Space. (more…)

Congratulations are certainly in order for the longest serving member of staff at English Lakes, Maria Walker, who celebrates thirty years in the company this month. Here, she shares a little of her English Lakes journey. (more…)

When Storm Desmond dropped one month’s rain in a single night, we watched the footage of the devastation and disruption caused in its wake. Our hearts went out to individuals, families and businesses that were affected. Without detracting from the difficulties that many have experienced, it would seem that there is a corresponding note of triumph as communities rallied together to overcome the adversity of these circumstances. (more…)

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